FAQ - Frequently Asked Questions

Voluntary Exchange Program Van Tyre

Matador 195/60 R 16 C SIBIR SNOW VAN MPS 530

How do I check whether the tires on vehicle are affected?

Please check the tyre brand (Matador), product line, size and DOT serial number of your tyres. The affected tyre size is 195/60 R 16 C. The affected article description and DOT serial number are as follows:

Article description

DOT serial numbers

SIBIR SNOW VAN MPS 530 195/60 R16 C

6G21 FUKB 1417

6G21 FUKB 1517

The last four digits of the DOT serial numbers indicate the production period (week/year). Tyres produced in 1417 (14th week of 2017) and 1517 (15th week of 2017) are covered by this voluntary exchange program. No other tyre sizes, production periods or product lines are affected.

What do I have to do if I have affected tyres?

Affected tyres will be replaced by the tyre dealer where you have purchased the tyres. In case of questions, please visit our page www.matador.tires/exchange for more information or contact the local organizations named on the website for details.

What about tyres subject to the exchange and bought in another country than Slovakia?

Tyres have only been delivered to Slovakia. If you feel uncertain, that your tyres could be potential affected as well contact your local tyre dealer for a check. The tyres will be exchanged also if bought in other countries. The same conditions apply as for the exchange in Slovakia.

When will this exchange program start and for how long will it run?

Our voluntary exchange program started on 26. February 2018. We have informed the national authorities and are in touch with our dealers to implement the program. The program will run for an indefinite period so that tyres can also be exchanged at a later date (see also item “Costs”). Nevertheless, we strongly recommend that you check the tyres of your car before you use it again. The tyres concerned have to be exchanged as soon as possible.

What costs do I probably have to incur?

Matador will credit the full purchase price of the replacement tyre (including costs for mounting, balancing etc. if applicable) for all exchanges made until 30.06.2018.

After 30.06.2018, the compensation will base on the currently valid version of the Matador warranty regulation.

Why are you having these tyres replaced?

Due to the use of a not specified compound material, the tyres could potentially have a tread separation. This could result in tread material loss with potential negative effect on vehicle handling. To date, Matador has not received any reports of accidents or injuries in connection with this condition. The exchange program is being initiated proactively to avoid any potential risk to vehicle drivers and other road-users. The affected tyres were delivered to customers in Slovakia and solely within the replacement business.

What measures will you be taking to address the condition?

The incorrect material was removed out of the production process immediately upon its discovery. All SIBIR SNOW VAN MPS 530 tyres manufactured outside production week 1417 and week 1517 contain the correct material.

What about the safety of other Matador tyres?

The Matador brand stands for high quality tyres. Matador tyres are developed and produced according to the highest quality standards. The safety of our customers is always our top priority. The findings mentioned above are restricted to the specific article, size and production period.

Have there already been any accidents?

No, we are not aware of any accidents or personal injuries.

What do I do if I have further questions about the program?

We have compiled further information including your local contacts on the internet page: www.matador.tires/exchange. Please contact your local partner for further questions.

Matador. A brand of Continental.